Order & Shipment
All items are either ready-stock or pre-order. Delivery days are during weekdays (working days). Weekend and public holidays are not included.
If there is an urgent order that you're impatient about, please contact our customer service to check whether the item is ready-stock before placing an order.
Certain factors regarding lack of material by artisans, logistics, or when items suddenly go out of stock during your order, all could be the causes of delayed delivery. Under these circumstances, customers will be contacted and advised to split the order, or cancel the item that may take too much time.
Before shipping out your order, parcels and packaging will be inspected to ensure they're complete and in good condition. However, damages on packaging may still happen during delivery.
Due to various factors of online shopping, a 10-20% discrepancy in measurement and colors is considered normal.
- All items are packed with wrapping bag or box. There may be a slight smell of cloth or dye in new items, but the smell will fade after washing or airing dry.
- All the above are within accepted scopes in international quality inspection standards, and they are not considered as defective items.
- Enter each product page and press "Add To Cart"
- Upon checking out, enter your details correctly to complete the transaction. (We support Facebook login & direct purchase without having to sign up to be a member)
- Our site is in shopping cart system, and the same product can be added into the cart without limits.
If there is difficulty in purchasing from our website, please do contact our customer service through here.
- Our shipping as of right now is currently free of charge.
Your items will be shipped within 15-20 working days after online payment is confirmed, or when COD order is made.
Once shipped, you will receive the parcel within 1-7 working days, depending on your area and the delivery methods.
In the event that any of the goods failed to be delivered due to wrong or incomplete information of address, contact number or name of the person to contact, we will notify you in person.
Goods will be returned and order will be canceled if we are unable to get in touch with you.
The balance after deduction of return shipping fee will be refunded to you.
We accept all online payments. For more details, we accept Master, Visa, Apple Pay and many other online payment methods. Reach out to us and we will notify you on our list of payment methods.